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Secure File Transfer Appliance

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Secure File Transfer FAQ

How can send files to whom?

The File Transfer Appliance works as an extension of your email system, with a similar security model — your user can send files to anyone, external, or non-local users can only send files to your users. This is the default configuration but this can be changed on a individual user basis as required.

Who_can_send_files

Can I manually delete files / retract a sent message?

Yes, you can delete any file that hasn't yet being downloaded? An administrator can delete files for any user.

Can I use the File Transfer Appliance to replace FTP?

Most likely — most people use FTP as a temporary storage where someone can drop a file for someone else to pick it up later, the File Transfer Appliance will be able to replace FTP for you perfectly, both for sending and receiving files.

If you currently use FTP to store files that users download again and again, the File Transfer Appliance will likely not be able replace that part of your file distribution as it wasn't built as a Document Management System.

Can I remove any AllardSoft branding?

Yes — if you purchase a license, the File Transfer Appliance can be brandable with your own companies look and feel. It's possible to upload your own logotype, setting the colors and even override the entire style sheet if that is desirable.

Can I have the interface in my own language?

Yes, currently the available locales are:

  • English
  • English with Australian date formats
  • German
  • Swedish

If you wish to translate into another language, please email support@allardsoft.com and instructions will be made available how you can contribute and add another language.

What are the system requirements?

Users and admins needs to have a recent browser (IE, Firefox and Safari tested), Javascript and cookies needs to be enabled and Flash version 9.0.28 or higher needs to be installed.

Recipients that download files needs to have a browser, any browser works. No requirements for Flash or Javascript, but session cookies still needs to be enabled.

Is resume of interrupted downloads supported?

Yes, resume of interrupted downloads are supported.

licensing

When you license the Filetransfer Appliance, it will be licensed to that particular hostname. You can continue to use the VMware installation or move to a physical server, as long as the hostname doesn't change.

Money back guarantee

Please try the VMware image first to determine that the Filetransfer Appliance suit your needs. If you buy a license and realize afterwards that it doesn't work for you, for whatever reason, please send an email to support@allardsoft.com within 60 days and the money will be refunded instantly.

Contact Email: support@allardsoft.com
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